FAQ

❓ Frequently Asked Questions (FAQ)

What materials are the bracelets made of?

Our Italian bracelets are crafted from high-quality stainless steel. Some designs are plated in 18k gold or include enamel details. All materials are hypoallergenic and made to last through everyday wear.

Are the bracelets adjustable?

Yes! Most of our bracelets include removable links so you can easily adjust them for the perfect fit. If you're unsure about sizing, feel free to contact us—we’re happy to help.

Do you ship internationally?

We currently ship across Mexico and to several countries in Latin America. If you're unsure whether we ship to your location, send us a message before placing your order.

How long does shipping take?

Shipping within Mexico typically takes 2 to 6 business days, depending on your location. International orders may take between 7 and 15 business days to arrive.

Can I return or exchange a bracelet?

Yes, we accept returns and exchanges within 15 days of delivery, as long as the item is unused and in its original packaging. Please check our Return Policy for full details.

What if I receive a damaged or defective product?

We’re very sorry for the inconvenience. Please contact us within 72 hours of receiving your order and include a photo of the item. We’ll make it right as quickly as possible.

How should I care for my bracelet?

To extend the life of your bracelet, avoid direct contact with perfumes, lotions, or saltwater. Clean it gently with a soft cloth and store it in its pouch or box when not in use.

Do you have a physical store?

Not at the moment—we're an online-only brand. But rest assured, our quality and customer service are trusted by hundreds of happy customers.